Delivery Time Estimates for Custom Made Items:
Production Time: 2-7 Days, depending on the items
US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (With Destination Tracking)
Other International Delivery Time Estimates: 2-4 Weeks (Does Not Include Final Destination Tracking)
Delivery Time Guarantees for Custom Made Items:
US, UK, CA, AUS Orders With Destination Tracking
If an order has not been successfully delivered and it has been more than 45 days since the order was processed the customer may request a refund or have the order resent free-of-charge.
All Other International Orders
If an order has not been successfully delivered and it has been more than 60 days since the order was processed the customer may request a refund or have the order resent free-of-charge.
Delivery Time Disclaimers
The "45/60 days" refund policy may be nullified or extended due to random events such as adverse weather conditions, political unrest, or postal worker labor disputes that may impact various delivery locations.
Order Modification Policy
Change and cancellation requests are only allowed within 12 hours from the time that the order was placed. After 12 hours have elapsed, no order modifications are allowed. You can make an order modification or cancellation request by sending an email to firstname.lastname@example.org or via Contact Us.
If you need to change an order within the 12-hour allowable time frame, we will be able to assist with the following scenarios:
Removing items from an order
Change of shipping address
Change of email address
Change of customer’s name
It is not possible to change a variant or add more items to an order.
Items Damaged or Poor Quality
If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. Nice & Cool will replace any items damaged or poor-quality at no additional cost. Nice & Cool is not responsible for items damaged in shipping.
Wrong Product Shipped/Missing Items
If we ship you the wrong product, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.
If you have any other complaint regarding the design printed on a product, please send us a photo. Credits, refunds, or reprints will be issued at the sole discretion of Nice & Cool, in the unlikely event that the printed design differs substantially from the artwork that was chosen or submitted. We will investigate every case and will work to provide a resolution that satisfies you.
In the rare event that you are unhappy with the fit of the shoe, Nice & Cool will process a free exchange for you.
Refunds will not be issued for sizing disputes, only exchanges are allowed.
Free exchanges will only be allowed once per shoe order. Any costs related to exchanges past the first free exchange must be covered by the customer.
In order for a free exchange to be processed, you must provide the following information: the reason the shoe didn’t fit (i.e. too small, too big, too narrow), the new requested size, your name and order number.
Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange by Nice & Cool.
To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for your reference.
Package Returned To Sender
If a package is returned by the shipping courier, Nice & Cool will reship the package to you for free after an address verification is completed.
If a package is returned by the shipping courier for the second time, Nice & Cool can reship the package to you after new contact and confirmation and a small fee between $5-10, depending on the product, applies.
Reshipment times are the same as for regular orders.
Package Returned To Sender – Wrong Address
Nice & Cool will not refund nor assume liability for orders returned due to incorrect address information provided by customers or missed delivery attempts by couriers. You may request a reshipment attempt but you will be responsible for fees associated with additional delivery attempts.
Used Items and Term Limits
Items in used condition are not eligible for refunds or exchanges. New and unused items that have been successfully received by customers within 30 days are eligible for returns or exchanges. Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.
Custom made leggings
Custom made leggings are not eligible for returns. We will replace the leggings that don't fit, within one size up or down from their original order. We will not replace leggings more than one size.
In case of a "wrong size delivered" due to our mistake, we will send a replacement with the correct size.
Nice & Cool will refund for any defects or items lost during shipment. In the case where you have a defect, email us the order number and your store name at email@example.com. Please provide photographs of the defect so we can identify it's source and work to make sure this doesn't happen on any of your other orders. It would be extremely helpful to include photos that display:
- The defect
- Clothing tag
- Design sku (printed above the tag, on the waistband)
- The packaging the item arrived in
In the case of a lost item, email us the name of your store, the order number and we'll start an immediate investigation on the tracking and will send a replacement rushed from our factory. The delivery time on the replacement will currently be the same as a regular order, so please allow 5-7 days for manufacturing and another 7-14 days for delivery.
Except the above, the general Refund Policy and Terms of Service apply.