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Refund Policy for Custom Made Items

Delivery Time Estimates for Custom Made Items:

Production Time: 2-7 Days, depending on the items

US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (With Destination Tracking)

Other International Delivery Time Estimates: 2-4 Weeks (Does Not Include Final Destination Tracking)

 

Delivery Time Guarantees for Custom Made Items:

US, UK, CA, AUS Orders With Destination Tracking

If an order has not been successfully delivered and it has been more than 45 days since the order was processed the customer may request a refund or have the order resent free-of-charge.

All Other International Orders

If an order has not been successfully delivered and it has been more than 60 days since the order was processed the customer may request a refund or have the order resent free-of-charge.

Delivery Time Disclaimers

The "45/60 days" refund policy may be nullified or extended due to random events such as adverse weather conditions, political unrest, or postal worker labor disputes that may impact various delivery locations.

 

Order Modification Policy

Change and cancellation requests are only allowed within 12 hours from the time that the order was placed. After 12 hours have elapsed, no order modifications are allowed. You can make an order modification or cancellation request by sending an email to support@nice-and-cool.com or via Contact Us.

If you need to change an order within the 12-hour allowable time frame, we will be able to assist with the following scenarios:

Removing items from an order 

Change of shipping address

Change of email address

Change of customer’s name

It is not possible to change a variant or add more items to an order.

 

Refund Policy

Items Damaged or Poor Quality

If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. Nice & Cool will replace any items damaged or poor-quality at no additional cost.  Nice & Cool is not responsible for items damaged in shipping.

Wrong Product Shipped/Missing Items

If we ship you the wrong product, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.

Design Issues

If you have any other complaint regarding the design printed on a product, please send us a photo.  Credits, refunds, or reprints will be issued at the sole discretion of Nice & Cool, in the unlikely event that the printed design differs substantially from the artwork that was chosen or submitted.  We will investigate every case and will work to provide a resolution that satisfies you.

Sizing Issues

In the rare event that you are unhappy with the fit of the shoe, Nice & Cool will process a free exchange for you. 

Refunds will not be issued for sizing disputes, only exchanges are allowed.

Free exchanges will only be allowed once per shoe order. Any costs related to exchanges past the first free exchange must be covered by the customer.

In order for a free exchange to be processed, you must provide the following information: the reason the shoe didn’t fit (i.e. too small, too big, too narrow), the new requested size, your name and order number.

Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange by Nice & Cool.

To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for your reference.

Package Returned To Sender

If a package is returned by the shipping courier, Nice & Cool will reship the package to you for free after an address verification is completed.

If a package is returned by the shipping courier for the second time, Nice & Cool can reship the package to you after new contact and confirmation and a small fee between $5-10, depending on the product, applies.

Reshipment times are the same as for regular orders.

Package Returned To Sender – Wrong Address

Nice & Cool will not refund nor assume liability for orders returned due to incorrect address information provided by customers or missed delivery attempts by couriers. You may request a reshipment attempt but you will be responsible for fees associated with additional delivery attempts.

Used Items and Term Limits

Items in used condition are not eligible for refunds or exchanges. New and unused items that have been successfully received by customers within 30 days are eligible for returns or exchanges. Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.

 

Except the above, the general Refund Policy and Terms of Service apply.