RETURNS AND REFUNDS
We are constantly striving to make our customers happy. We are proud over our product selection and our customer service. We want you to feel safe to shop with us and have an enjoyable experience while doing this. That is why we are offering you the possibility to return the purchased retail items for refunding or exchange for 30 days after delivery. Please note that monogrammed, personalised, sale and special-order items, as well as items damaged through normal wear and tear are not eligible for return or exchange.
Nevertheless, we encourage you to contact us and inform us about any problem that you may encounter with your purchased products and purchasing process, regardless of when this occur. Some items might benefit of different periods of limited warranty provided by manufacturers and we will be more than happy to help you and come up with a solution, if that's possible.
We are kindly asking you not to open any dispute with your bank or credit card provider before contacting us first and presenting us with your problem or concern. Trust that we are always focused on helping our customers the best we can.
You will get a full refund if your item is lost and you don't receive it in maximum 60 days after purchasing date.
You can get a full refund if your item is significantly different from the description or you can choose a partial refund and keep the product.
If there is an item which you purchased and then we find out the item became unavailable, we will promptly inform you in a reasonable amount of time and fully refund your money for the out of stock item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, if applicable.
Several types of goods are exempt from being returned:
Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt / proof of purchase and proof of damage (photo), if applicable.
Please do not send your purchase back to the manufacturer, if applicable.
There are certain situations where only partial or no refunds are granted (if applicable):
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after receiving it
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Shipping costs are non-refundable. If you receive a refund, the cost of shipping can be deducted from your refund, if applicable.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items and special offers
The items purchased on sale or with promotional or special offers (for ex. give away products for which you only pay shipping and handling costs) are not eligible for returns and refunds. These items are eligible for replacing if they are defective or damaged.
The sale products are not discounted because they are low quality, refurbished or damaged! We only choose to promote some of them or we manage to get better deals with the manufacturers when we're selling higher volumes and because of very low or even negative margins we can't afford even the restocking costs for them.
We only replace items if they are defective or damaged. Please inspect your items and contact us in a 5 business days time after receiving them, if they are faulty. If you need to exchange it for the same item, send us an email at email@example.com.
An exchange will be processed as soon as the returned item/s is received and accepted.
Size exchange is possible only when needed size of the same design is available. Exchange for a different design is unavailable. The same policy for usual returns applies.
Shipping and Delivery
We will always try to ship your purchased products as fast, safe and cost effective as possible. We are shipping securely with a tracking number in most of the countries, from several locations from US and China and you can check your order status on the carriers' site or on our site anytime. Shipping may take between two and four weeks, sometimes up to six weeks depending on the product and country of delivery. Shipping in the US, for example, usually takes about 1-2 weeks.
For logistic reasons and for a faster delivery the orders with multiple items might be shipped from different locations. Orders are limited to max 10 items per order. The orders that exceed that limit will be disregarded. We reserve the right to decline any order, for any reason, and of course refund you entirely.
You will get your package by mail or by carrier. In case of international and domestic shipping, the carrier will usually make three attempts to deliver your package at the delivery address specified by you in the order, before they contact us that your package is not deliverable. If you have not received the package, you can track the package through the online tracking service of the carrier (we will provide you the tracking number by email), if applicable. You can also check your order status on our site anytime, if applicable. If the package status is shown as undeliverable please call the carrier’s Customer Service at their local number and quote your tracking number to trace your package.
We do not take responsibility if the delivery address provided by you is incorrect or outdated or if the carrier could not contact you on the phone number that you provided. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closed, and no refund will be issued. Please carefully check to make sure that you have supplied a current and correct shipping address as well as a valid phone number. Please make sure that you do not supply a Post Office Box address for your shipping address, when delivery might involve carriers and local taxes.
Please note that in some countries you may be charged customs or taxes by your government. We are not responsible for any duties or fees charged by your government. You will be responsible to pay the duties and taxes to the carrier directly at the time of delivery, if they present you an invoice for these fees.
Swedish VAT (MOMS) of 25% adds automatically to the total price (items plus shipping) when purchasing delivers in Sweden.
In case of international or domestic deliveries by carriers, it generally requires a signature. It is the discretion of the carrier driver if a signature is required. If any duties or taxes are due, then the carrier will require payment at the time of delivery. If you are generally not home during delivery hours, please use a shipping address where someone will be available to sign for the package. If the driver deems it necessary to obtain a signature and has made three delivery attempts, then the package is returned to us as undeliverable. If the package status is shown as undeliverable please call the carrier’s Customer Service at their local number and quote your tracking number to trace your package.
If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing in advance your gift recipient that they should expect a package you will help us ensure that they receive your gift.
If you want to return an item that was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, contact us at firstname.lastname@example.org.
If the product you received is damaged, non-functional or significantly different from the description in terms of quality, we will cover the return shipping costs, if applicable. You will be responsible for paying for your own shipping costs for returning your item if you picked the wrong product or you just don't want the product anymore.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item or items with a price over $24.99, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned items.